Shipping policy

Shipping is complementary on the replacement item, but exchanges made to destinations outside of the UK will be processed for customs clearance and therefore any relevant import duty and tax charges will apply.

Items should be returned unused and with all J.KWAN garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. Shipping costs on return items are not covered and will be at your own expense.

All items returned should be included with a completed Returns + Exchanges form to allow easy identification and prompt processing. Unidentified returns will be returned to the sender. Should the Returns + Exchanges form appear to be missing from the delivery, please contact us at info@jkwan.co for a digital replacement copy.